Last updated: September 2026
These Terms of Service ("Terms") govern your use of services provided by Optimized Hub Media LLC ("Optimized Hub," "we," "us," or "our"), a company based in Tampa, Florida. By purchasing, subscribing to, or otherwise using our services, you ("Client," "you") agree to be bound by these Terms.
Optimized Hub provides automated database reactivation and pipeline recovery services, including but not limited to: review of dormant CRM contacts, automated SMS and email re-engagement sequences, and routing of responsive leads to the Client's calendar. Where the Client's plan includes the Optimized Hub CRM, the Service also includes access to a hosted pipeline CRM with lead tracking, tasks, a calendar, milestone notifications, and a client-facing document portal (collectively, the "Service").
The Service is intended for licensed real estate, mortgage, and lending professionals operating in the United States. You represent that you are authorized to engage our services on behalf of your business and that all information you provide us is accurate.
The Service is billed monthly according to the plan selected at signup ($379/month standard, or $479/month if the Optimized Hub CRM is included), with no setup fee, processed via Stripe. Unless a separate written order form or signup page states different terms (for example, an introductory trial period or a minimum term), billing is month-to-month with no long-term contract. You may cancel at any time by providing at least fourteen (14) days' written notice to admin@optimizedhub.com; billing continues through the end of that notice period.
To provide the Service, we require limited access to your CRM system sufficient to review and contact dormant leads. You represent and warrant that:
You remain responsible for ensuring your use of the Service complies with applicable law, including but not limited to the Telephone Consumer Protection Act (TCPA), the Florida Telephone Solicitation Act (FTSA), and applicable Do-Not-Call regulations. Optimized Hub applies opt-in consent checks, DNC scrubbing, and quiet-hours enforcement as part of the Service, but this does not transfer ultimate compliance responsibility away from the Client as the originating business.
Messages sent through the Service are sent on your behalf, and you are the sender of record. You authorize us to send them in your name or the name of your loan officers. Messages may be drafted with the assistance of AI tools using the templates and business details you provide. You are responsible for reviewing that content and for confirming that sender identities and required licensing disclosures (including NMLS information, where applicable) are accurate. Recipients who reply STOP will be opted out of further messages.
Where the Service includes document upload or storage features (including any client-facing document portal), Optimized Hub acts solely as a technology processor. Optimized Hub does not act as, and is not, the data controller for regulatory recordkeeping purposes. The Client — the licensed brokerage, loan originator, or originating business using the Service — remains the data controller responsible for determining what records must be retained, for how long, and in what form to satisfy its own obligations under TILA, RESPA, Regulation Z, Regulation X, and any applicable state or investor requirements.
Optimized Hub provides default retention behavior as a convenience, not as a substitute for the Client's own compliance review: documents associated with a file marked "Dead" (no active or funded loan) are automatically deleted after 90 days; documents associated with an active or funded loan are not automatically deleted. The Client is solely responsible for confirming that these defaults, and any change the Client makes to them, satisfy the Client's regulatory recordkeeping obligations, and is strongly encouraged to maintain independent backups of any records it is legally required to retain.
Optimized Hub applies reasonable administrative and technical safeguards to documents and data it stores, including access controls and activity logging where applicable. Optimized Hub is not liable for the Client's own failure to meet its regulatory recordkeeping obligations, including any failure arising from the Client's reliance on default retention settings without independent confirmation that those settings meet the Client's requirements.
All systems, workflows, sequences, and technology used to deliver the Service remain the property of Optimized Hub. Client retains ownership of their own CRM data, leads, and business information.
Each party agrees to keep confidential any non-public business information shared in the course of the engagement, including CRM data, pricing, and internal processes, except as required to deliver the Service or as required by law.
The Service is provided "as is." Optimized Hub makes no guarantee of specific results, lead conversion rates, or revenue outcomes. Estimates provided in audits, calculators, or marketing materials are illustrative only and not a guarantee of performance. The Service relies on third-party providers, including payment processing, hosting, email and text-message delivery, wireless carriers, and AI services. Optimized Hub is not liable for delays, filtering, or interruptions caused by those providers.
To the fullest extent permitted by law, Optimized Hub's total liability for any claim arising from the Service is limited to the fees paid by the Client in the three (3) months preceding the claim. Optimized Hub is not liable for indirect, incidental, or consequential damages.
Either party may terminate this agreement at any time, subject to the notice requirements in Section 4. Upon termination, active reactivation sequences will be stopped, and any remaining billing period will not be prorated unless otherwise agreed in writing.
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Hillsborough County, Florida.
We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes acceptance of the updated Terms.
Questions about these Terms can be directed to admin@optimizedhub.com.
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