Last updated: September 29, 2026
Optimized Hub Media LLC ("Optimized Hub," "we," "us," or "our") is a limited liability company based in Tampa, Florida. We provide database reactivation, a lead-management CRM, and related marketing automation for mortgage, lending, and real estate professionals. You can reach us at admin@optimizedhub.com.
This Privacy Policy explains what information we collect, how we use it, who we share it with, how long we keep it, and the choices you have. It applies to our website at optimizedhub.com, our Database Reactivation service, our Optimized Hub CRM and client document portal, and our internal business operations, including how we use Google's Gmail API (Section 8).
From website visitors and prospects. Name, email address, business type, and general lead-flow details that you choose to enter in our free audit form or send us by email. Our website is also visited through your browser, which sends us standard technical information such as IP address and browser type.
From clients.
About leads and borrowers, on our clients' behalf. Names, phone numbers, email addresses, property addresses, loan stage and purchase details, notes, message history, and documents that a borrower uploads through a private link.
Usage information. When you use the CRM, we record sign-in details and activity such as which records were created or changed, so we can secure the service and troubleshoot problems.
We do not sell personal information, and we do not use it for advertising by third parties.
Our clients use our service to send text messages and emails to their own leads. Those messages are sent on the client's behalf, and the client is responsible for having permission to contact each recipient. We apply opt-in consent checks, Do-Not-Call scrubbing, and quiet-hours enforcement before messages are sent.
We use an AI model (Anthropic's Claude API) to help draft messages and to extract details from business receipts (Section 8). The AI service receives only the limited information needed for the specific task. Under Anthropic's commercial terms, inputs to its API are not used to train its models by default. We do not use personal information to train any AI model of our own.
We do not sell or rent personal information. We share it only in these situations:
What we access. With the owner's authorization, our internal tools can send email from that Gmail account and can search and read messages in it. The permissions granted are those requested by our automation platform's Google connector. Our workflows use them only for the two purposes below.
Why we use it.
How the data is handled.
Limited Use. Optimized Hub Media LLC's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Revoking access and deletion. The owner can revoke access at any time at myaccount.google.com/permissions. Ledger data can be deleted by the owner at any time or on request, and we delete requested data within 30 days.
Our marketing website loads fonts from Google Fonts, which means your browser contacts Google when the page loads. Our free audit form is hosted by Tally, and our payments are hosted by Stripe; each has its own privacy policy. The Optimized Hub CRM uses browser storage to keep you signed in and to remember interface preferences. We do not use advertising cookies or sell browsing data.
For the contact information and documents of clients' leads and borrowers, Optimized Hub acts as a data processor on the client's behalf. The client, as the originating business, remains the data controller and is responsible for having a lawful basis to contact those individuals and for its own regulatory recordkeeping. We process this data solely to deliver the service and do not use it for any other purpose. If you are a lead or borrower and want to see, correct, or delete your data, please contact the professional you work with first; we will assist them on request.
We use reasonable administrative and technical safeguards to protect the information we handle, including encrypted connections, encrypted credential storage, row-level access controls that keep each client's data separate, restricted administrative access, and activity logging. Our hosting providers apply their own security controls to the infrastructure. No system is completely secure, and we cannot guarantee absolute security.
If we learn of a security incident affecting your information, we will notify affected clients and any others as required by law.
Depending on where you live, you may have the right to know what personal information we hold about you, to access or correct it, to delete it, and to opt out of certain uses. To exercise these rights, email admin@optimizedhub.com. We may need to verify your identity, and we respond within 30 days.
To ask us to delete your account or data, email admin@optimizedhub.com from the address on your account with the subject "Delete my data." We will confirm the request, delete the data we control within 30 days, and tell you if we must keep anything to meet a legal obligation.
We operate in the United States and our service is intended for United States businesses. Our service providers may process data in the United States and in other countries where they operate.
Our services are for business use by licensed professionals and are not directed to anyone under 18. We do not knowingly collect personal information from children.
We may update this policy as our services change. We will update the date above and, for material changes, notify clients by email. Material changes to how we use Google user data will be posted here before they take effect.
Optimized Hub Media LLC, Tampa, Florida
Email: admin@optimizedhub.com